Basil Terms and Conditions of Sale – February 2020

 

REGISTRATION

By signing up to our website and purchasing products from Basil Catering Services Limited, you are agreeing to the terms and conditions of sale, which apply to all transactions on foodbybasil.com. Signing up to the service means we must have the following information:

  • Your address, including the postcode of the billing address associated with the payment card.
  • Your home telephone number
  • Your email address, so we can supply you with important information such as your order confirmation and changes to the Basil delivery service.

There shall be two stages of order confirmation.

The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details.

We do not hold your payment details from any previous orders. Therefore, every purchase at foodbybasil.com shall require new payment details entered. It is your responsibility to keep your password secure.

 

PRODUCT PRICES

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us.

Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your payment card shall only be charged for items dispatched to you including any applicable delivery charge.

Due to differing product promotions the prices displayed on the website may vary to prices in our retail stores.

Our VAT Registration Number is GB 253 1773 10. Our minimum order level is £48 to qualify for delivery which will be quoted for at the time of order. Prices of goods do not include the delivery charge.

 

DELIVERY

The following refers to our Home Delivery service. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery.

Due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to contact you to re-schedule the delivery. We shall attempt to contact you prior to the driver leaving the delivery address.

We reserve the right to restrict deliveries in certain areas; this includes the right to withdraw the service altogether, depending on the demand on our production kitchen.

 

CLICK & COLLECT 

We’ll do all we can to make sure your order is ready on time and that all of the dishes are available, but we can’t be liable for any other loss, costs or damage caused by a delay to your collection. We will generally try to hold your order for 2 days after we expect to see you.

If you want someone to collect on your behalf they must bring a payment card with your name on it as proof of ID and either our order confirmation email. 

 

 

CANCELLING AN ORDER

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk.

Orders can be cancelled any time up until 72 hours before your collection or delivery time. Cancellation can be made at. or 01892 80 20 80.

 

WHAT IF I AM NOT HAPPY WITH MY GOODS?

Our refund policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from Basil Catering Services Ltd please contact us: either by emailing us at enquiries@basilwholefoods.co.uk or by telephoning 01892 80 20 80. If you would like to make a comment or recommendation regarding our food, then please call or email us on the above details or by using our contact us section on the website.

We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. We shall not charge you for incorrect item.

We operate an open and honest policy at Basil and will work our hardest to make sure we can accommodate and act on any problems or suggestions.